At Crown Pastries, customer satisfaction is very important to us. Due to the nature of our products, this Refund and Returns Policy outlines specific conditions under which refunds or replacements may be issued.
1. Perishable Goods
All of our products are freshly prepared, perishable food items.
For health, safety, and quality reasons, we do not accept returns on food products once they have been delivered or picked up.
2. Damaged or Incorrect Orders
If your order arrives:
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Damaged
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Incorrect
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Missing items
Please contact us within 24 hours of delivery or pickup with:
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Your order number
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A clear description of the issue
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Photos of the product and packaging (if applicable)
Upon review, we may offer:
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A replacement of the affected item, or
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A partial or full refund, at our discretion
3. Order Cancellations
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Orders may be canceled within 12 hours of placement, provided preparation has not started.
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Once an order is in preparation or shipped, it cannot be canceled.
Custom orders, large event orders, or special packaging orders cannot be canceled once confirmed.
4. Shipping Issues
Crown Pastries is not responsible for:
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Delivery delays caused by incorrect addresses provided by the customer
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Delays due to weather, courier issues, or events beyond our control
In such cases, refunds are not guaranteed but may be reviewed on a case-by-case basis.
5. Refund Processing
Approved refunds will be issued:
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To the original method of payment
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Within 5–10 business days, depending on your payment provider
Shipping fees are non-refundable unless the issue was caused by our error.
6. In-Store Pickup
For in-store pickup orders:
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Please inspect your order at the time of pickup
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Any issues must be reported immediately
Once the order leaves the store, it is considered accepted.
7. Contact Us
If you have questions regarding refunds or returns, please contact us:
Email: info@crownpastries.com
Website: Contact Us page
8. Policy Updates
Crown Pastries reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.